This policy pertains to the design, concept, and development of client projects. This policy is subject to future revisions by Promedia.
Prior to the start of any project, a 50% retainer is required to secure a start date on our development calendar. If for any reason a client does not have the required materials needed to complete a project by the anticipated start date, the project may be moved to a later date on the development calendar.

All concepts will be placed online for client approval.

Phase one of the development process is overall appearance. This includes colors, fonts, graphics, and also site outline or navigation. Only when the site shell has been approved, do we proceed to phase two. This focus insures that the project meets deadlines and also prevents any misunderstandings as the site develops. During this time, our team may make recommendations concerning layout, design, and concept based on our years of experience building quality websites, but our overall goal is client satisfaction.

Phase Two of the development process is content development. The client is responsible for all site content and photography unless prior arrangements have been made. Upon request Promedia can arrange for copyrighters, proofreaders, and photographers. These services are provided by highly skilled professionals at an additional charges.

Phase Three is site testing. This allows the client to again preview the site at one of our test domains to demonstrate how the site is going to flow and perform once live. During this phase, routine edits to content and graphics can still be initiated, but will only act to slow down the development process.

Once Phase Three is online and the client signs off on the completion of the project, the remaining account balance is due. Upon payment, the site is ready to be launched at the permanent domain address.